top of page
.png)
If you have a question that isn't already answered here, please reach out to me via my shop's chat feature or submit a form on the Contact Me page.
-
How long does it take to process my order?It usually takes me between 3-10 business days to package and ship out orders, depending on how many orders I have. Please keep in mind that I package everything in the order that I receive them in and don't offer priority order packaging privileges to anyone.
-
How long does shipping take?United States: 1-2 weeks Canada: 2-3 weeks Everywhere Else: 3-8 weeks -These timelines may be sooner or later depending on your location, service provider, holidays, or if there are any postal delays based on major issues/natural disasters going on in the world that can impact the mail.
-
Do you ship internationally?Yes I do! Orders are sent from the United States using USPS.
-
Will there be any customs fees?Customers are responsible for any customs/import fees that apply. I am not responsible for any delays due to customs. I can't mark international orders with a lower value or as a gift to avoid customs/taxes since that is illegal in the United States. *If you live in a country/area like the UK & EU that requires VAT, please go to my Etsy shop to make your purchase since Etsy automatically handles all things regarding VAT, and I can't.*
-
I accidentally entered the wrong shipping address. What now?If your order has not already shipped, I can fix that for you! Please send me a message via the contact form or my shop chat feature as soon as possible with your order number and the correct shipping address. If the order has shipped, I am not responsible for missing orders sent to incorrect or undeliverable addresses provided by the customer.
-
What should I do if there's an issue with my order?Please send me a message via my shop chat feature or submit a form on the Contact Me page and I will try to help you as best as I can.
-
Where are you located?I am based in the United States in Wisconsin!
-
Do you take commissions or freelance projects?I currently DON'T take commissions, do freelance work or custom items.
-
Are you open to collaborations with other pin makers/businesses?I'm always open to collabing with someone, and you can feel free to reach out to me with your collaboration idea, but I do reserve the right to decline your collaboration request if it's something that I wouldn't be capable of doing or if I feel like it doesn't match my brand/things that I personally like.
bottom of page