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If you have a question that isn't already answered here, please reach out to me via my shop's chat feature or submit a form on the Contact Me page.

  • How long does it take to process my order?
    It usually takes me between 3-10 business days to package and ship out orders, depending on how many orders I have. Please keep in mind that I package everything in the order that I receive them in and don't offer priority order packaging privileges to anyone.
  • How long does shipping take?
    United States: 1-2 weeks Canada: 2-3 weeks Everywhere Else: 3-8 weeks -These timelines may be sooner or later depending on your location, service provider, holidays, or if there are any postal delays based on major issues/natural disasters going on in the world that can impact the mail.
  • Do you ship internationally?
    Yes I do! Orders are sent from the United States using USPS.
  • Will there be any customs fees?
    Customers are responsible for any customs/import fees that apply. I am not responsible for any delays due to customs. I can't mark international orders with a lower value or as a gift to avoid customs/taxes since that is illegal in the United States. *If you live in a country/area like the UK & EU that requires VAT, please go to my Etsy shop to make your purchase since Etsy automatically handles all things regarding VAT, and I can't.*
  • I accidentally entered the wrong shipping address. What now?
    If your order has not already shipped, I can fix that for you! Please send me a message via the contact form or my shop chat feature as soon as possible with your order number and the correct shipping address. If the order has shipped, I am not responsible for missing orders sent to incorrect or undeliverable addresses provided by the customer.
  • What should I do if there's an issue with my order?
    Please send me a message via my shop chat feature or submit a form on the Contact Me page and I will try to help you as best as I can.
  • Where are you located?
    I am based in the United States in Wisconsin!
  • Do you take commissions or freelance projects?
    I currently DON'T take commissions, do freelance work or custom items.
  • Are you open to collaborations with other pin makers/businesses?
    I'm always open to collabing with someone, and you can feel free to reach out to me with your collaboration idea, but I do reserve the right to decline your collaboration request if it's something that I wouldn't be capable of doing or if I feel like it doesn't match my brand/things that I personally like.
  • Patreon
  • Etsy
  • Instagram

Thank you so much for your support! I never imagined that I would end up getting the opportunity to have a business where I can turn all of my dreams into a reality, and I could've never done this without all of the love and support from all of you. This truly means the world to me, from the bottom of my heart!!!

      - Ahleah (owner of UDPC & SMPC)

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